We ensure maximum satisfaction by conducting thorough inspections before dispatching our products. As part of our commitment to quality, we have implemented a stringent policy regarding returns and refunds.
Returns
There is currently no return policy stated on our website.
If you received any missing, defective, or incorrect products, a refund will be provided.
Refunds
Refunds are only eligible if the received order is missing or incorrect or damaged, and the damage can be attributed to transit discrepancies or an unlikely human error during packaging.
We strongly recommend taking an unboxing video to serve as proof of any damage to the product. Any breach or tampering of the video will result in the rejection of the refund request. Please note that we will not entertain any complaints without the accompanying video
To initiate a refund, kindly contact us at contactus@yelovogue.com or Whatsapp on 9344845001 within 24 hours of receiving the package delivery. Provide us with your order number and the reason for your refund request and with opening video of delivered product.
Your cooperation in adhering to this process is essential for a smooth experience.
After thoroughly analyzing the complete video and confirming its reliability, we will proceed to initiate the refund process.
Please ensure that the items meet the refund criteria before initiating a refund request. We appreciate your understanding and cooperation in adhering to these guidelines.
If your request is approved, the refund process will be initiated, and the credit will be automatically applied to your credit card or the original method of payment within a specified timeframe.
If you have not yet received your refund, please don’t hesitate to contact us at contactus@yelovogue.com. We are here to assist you and address any concerns you may have regarding the status of your refund.
Exchanges
Please note that exchanges are not allowed. If you wish to receive the same product, kindly place a new order. We appreciate your understanding and cooperation in this matter.
Need help?
Contact us at contactus@yelovogue.com for questions related to refunds and returns.